Shipping policy

• Missing or Damaged Items
1. Missing items - this case refers to when your box arrives safely and physically intact, but it is missing one or more of the items listed inside the included booklet.
2. Damaged items - this case refers to when your box arrives safely and physically intact with all items listed in the booklet included but one or more of the items are damaged, or expired in the case of perishable items.
3. All missing or damaged items must be reported within 7 days after you receive your box to qualify for either a replacement or refund based on product availability. If the missing product is available, a replacement will be shipped and a refund will not be considered. You are required to include the evidence outlined below when you submit a report in order for our support team to expedite a resolution:
4. Pictures of all sides of the box (applies to both missing and damaged item cases)
5. Pictures of all items received in the box (applies to both missing and damaged item cases)
6. Pictures of individual items, clearing showing the damage in question (applies to damaged item cases)

Damaged items will then be reviewed by a support agent and a replacement or refund will be issued only for damaged products. This does not cover or include damage to the packaging of said item. Blemishes to packaging will not be considered as part of a damaged item.

• Returned Boxes Policy - Returned boxes will be reshipped with an additional re-shipping fee, unless the box has been returned due to our own mistake. Boxes that have been returned due to an incorrect shipping address/incomplete shipping address are not eligible for refunds.
• This policy can be updated at any time, without prior notice, and is applicable immediately and retroactively for all subscriptions and subscribers.